Shipping policy

Roadhouse Nail Bar – Shipping Policies

At Roadhouse Nail Bar, every set is lovingly hand-painted in the UK and packaged with care to ensure it reaches you in perfect condition. Please take a moment to read our shipping policies before placing your order.

Processing Times

  • Made-to-Order 10-Piece Sets – Please allow 3–4 business days for your nails to be created before dispatch.

  • Ready-to-Ship 24-Piece Sets – Dispatched within 1–3 business days.

  • Processing times may be extended during busy periods or holidays.

Current Shipping Destinations

We currently ship to:

🇬🇧 United Kingdom (Domestic)
🇺🇸 United States

🇧🇪 Belgium
🇩🇪 Germany
🇩🇰 Denmark
🇫🇷 France
🇮🇪 Ireland
🇮🇹 Italy
🇳🇱 Netherlands
🇪🇸 Spain
🇸🇪 Sweden
🇦🇺 Australia
🇨🇦 Canada
🇳🇿 New Zealand

Important Notice for USA Customers

We have now resumed shipments to our USA customers. Thank you for your patience while we dealt with back end boring stuff!

Shipping Options & Estimates

UK

  • Royal Mail 1st Class: Estimated delivery in 1–3 business days.

  • Royal Mail Tracked 24: Estimated delivery in 1–2 business days, includes tracking.

Europe (Belgium, Germany, Denmark, France, Ireland, Italy, Netherlands, Spain, Sweden)

  • Royal Mail International Tracked: Estimated delivery in 5–10 business days, includes tracking.

Rest of World (Australia, Canada, New Zealand)

  • Royal Mail International Tracked: Estimated delivery in 7–14 business days, includes tracking.

Delivery times are estimates and may be affected by postal delays, customs checks, or busy seasonal periods.

Customs & Import Duties

  • International orders may be subject to customs fees, taxes, or import duties. These are the responsibility of the buyer.

  • We cannot mark orders as “gift” to avoid customs charges.

Address Information

  • Please ensure your shipping address is correct at checkout.

  • We are not responsible for orders lost due to incorrect or incomplete addresses provided by the buyer.

Lost or Delayed Packages

  • If your package is delayed, please check your tracking details first.

  • We are not responsible for postal delays once an order has been dispatched, but we’ll always do our best to help resolve issues.

Returns & Exchanges

Due to the custom, hand-painted nature of our products, we do not accept returns or exchanges unless the item arrives damaged or defective.
If there is an issue with your order, please contact us within 48 hours of delivery with photos so we can assist.